Nexaphyx

Frequently Asked Questions

Find answers to common questions about our natural supplements and skincare products.

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Your Questions Answered

Nexaphyx stands out through our commitment to using only the highest quality, natural ingredients sourced from trusted suppliers. We combine traditional wisdom with modern science, ensuring our formulations are both effective and safe. Every product undergoes rigorous testing, and we prioritize transparency in our ingredient sourcing and manufacturing processes.

Many of our supplements are suitable for vegetarians and vegans. We clearly label all products with dietary information. Our collagen supplements are derived from marine sources, which are not suitable for vegetarians, but we offer plant-based alternatives like hyaluronic acid and vitamin C supplements that support skin health naturally.

Results vary depending on individual skin types and concerns. Many customers notice improvements in skin hydration and texture within 2-4 weeks of consistent use. For anti-aging benefits, such as reduced appearance of fine lines, it may take 6-8 weeks. We recommend using our products as part of a daily skincare routine for optimal results.

Currently, we primarily serve customers in the United Kingdom. However, we are working on expanding our shipping options. For international inquiries, please contact our customer service team. We recommend checking with local customs regulations before placing an order.

We offer a 30-day return policy for unused products in their original packaging. If you're not satisfied with your purchase, contact our customer service team within 30 days of receipt. We'll arrange for the return and provide a full refund or exchange. Please note that for hygiene reasons, opened supplements and skincare products cannot be returned.

No, Nexaphyx is committed to cruelty-free practices. We do not test our products or ingredients on animals. All our products are developed using alternative testing methods and are certified cruelty-free. We believe in ethical beauty and wellness practices that respect all living beings.

We recommend consulting with your healthcare provider before taking any supplements during pregnancy or while breastfeeding. While our ingredients are natural and generally safe, individual circumstances vary. Our customer service team can provide general information, but professional medical advice should always take precedence.

Store supplements in a cool, dry place away from direct sunlight. Keep skincare products in a cool, dry environment and avoid extreme temperatures. Always check the packaging for specific storage instructions. Proper storage helps maintain product efficacy and shelf life.

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